Frequently Asked Questions
Everything you need to know about our organic beauty products and services.
Are ZENZ Organic products certified and safe for sensitive skin?
Yes, our products carry certifications such as the Nordic Swan Ecolabel and AllergyCertified, ensuring they are safe for sensitive skin and free from harmful chemicals.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 24 hours and delivered within 3-5 business days depending on your location.
Are your products vegan and cruelty-free?
The majority of our range is vegan-friendly, and we are strictly cruelty-free. We never test on animals and prioritize natural, plant-based ingredients.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase in their original packaging.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.